Returns & Refund Policy

At Côte at Home, we strive to deliver the finest French dining experience to your doorstep; however, due to the perishable nature of our chilled products, we can only offer refunds or replacements for items that arrive damaged or incorrect. Please inspect your delivery upon arrival and contact our guest services team within 24 hours if there are any issues.

Return Process

• 1.
  Inspect Your Delivery

  Carefully check your order as soon as it arrives to ensure all chilled items are present and in perfect condition.

• 2.
  Contact Guest Services

  If you notice an issue, email our support team within 24 hours with your order number and clear photographs of the damaged items or packaging.

• 3.
  Quality Assessment

  Our culinary team will review your report and confirm if a refund or replacement is applicable based on our freshness guarantee.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method within 3-5 business days, or a replacement delivery will be scheduled.